Orders
Can I change or cancel my order?
Email hello@luxfyre.com as soon as possible with your order number. If the order has not been dispatched, we will review whether it can still be changed or cancelled.
I did not get an order confirmation.
Check your spam folder first. If it is not there, email us with the name and email address used at checkout.
Which currency are prices in?
Store prices are displayed in EUR, subject to any currency selection available at checkout.
Shipping
Where do you ship?
Our current Shopify shipping destinations are Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom and the United States.
What are the current shipping options?
For enabled European destinations, Standard shipping is €12 on orders up to €44.99, Free Shipping is available on orders of €45 or more, and Express is €15. For the United States, Standard is €13 and Express is €15. The exact options shown at checkout for your address are final.
How long does delivery take?
Delivery timing varies by destination, fulfilment route, carrier operations and customs processing. Use any estimate shown at checkout or provided with tracking as the current estimate for your shipment.
How do I track my order?
When tracking is available for your shipment, it will be sent or provided after dispatch.
Returns and refunds
What is your returns window?
We offer a 30-day return-request window, subject to our formal Refund Policy and any mandatory statutory rights that apply to you.
My item arrived damaged or wrong.
Photograph the item and packaging and email us as soon as possible so we can review the issue.
Using the products
Use products only for their intended purpose and follow any product-specific instructions supplied with the item.
Still stuck?
Email hello@luxfyre.com or use our Contact page.