Återbetalningspolicy
1. OVERVIEW
We want you to feel confident when ordering from LuxFyre. This Refund Policy explains how cancellations, returns, exchanges and refunds are handled for purchases made through luxfyre.com.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
2. 30-DAY VOLUNTARY RETURN POLICY
In addition to any statutory rights, LuxFyre offers a voluntary return window of 30 days from the date your order is delivered.
To qualify under this voluntary policy, the return request must be submitted within the 30-day period and the product must satisfy the eligibility requirements below.
3. RETURN ELIGIBILITY
To qualify for a voluntary return, the product must:
• Be unused, unwashed and unaltered.
• Be returned in the same condition in which it was received.
• Include all original components, accessories, tags, manuals and packaging.
• Be complete, including every item supplied as part of a set.
• Show no signs of wear, damage, misuse, contamination or excessive handling.
• Be accompanied by the order number or other acceptable proof of purchase.
Packing cube sets and other multi-piece products must be returned as complete sets. Individual pieces from a set cannot normally be returned separately.
These voluntary eligibility requirements do not restrict any mandatory rights relating to faulty, damaged, incorrectly supplied or non-conforming products.
4. EUROPEAN UNION AND UNITED KINGDOM CANCELLATION RIGHTS
Where applicable, consumers in the European Union and United Kingdom generally have the right to cancel a qualifying online purchase without providing a reason.
The customer must notify LuxFyre of the decision to cancel within 14 days after receiving the goods. After notifying us, the customer must return the goods within the period required by applicable law, generally within a further 14 days.
A customer may exercise this right by sending a clear cancellation statement to hello@luxfyre.com. The message should include the customer’s name, order number, product being cancelled and delivery date.
During the statutory cancellation period, the customer may inspect the product only as they reasonably would in a physical shop. Where permitted by law, LuxFyre may deduct an amount reflecting any reduction in value caused by handling beyond what was necessary to establish the product’s nature, characteristics and functionality.
Statutory exceptions apply where provided by law. Nothing in this section removes rights that cannot legally be excluded.
5. HOW TO REQUEST A RETURN
Before returning a product, contact hello@luxfyre.com and provide:
• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs or video where the product is damaged, defective, incomplete or incorrect.
If the return is eligible, we will provide return instructions and the authorized return address.
Do not send a product to the address shown on the parcel, to a supplier, manufacturer or other address without receiving return instructions from LuxFyre.
Products sent to an unauthorized address may be delayed, refused or lost. This does not prevent a consumer from exercising a mandatory statutory right by sending LuxFyre a clear cancellation or withdrawal statement within the applicable period.
6. CHANGE-OF-MIND RETURN COSTS
For an eligible voluntary change-of-mind return, the customer is responsible for the direct cost of returning the product unless:
• LuxFyre agrees in writing to pay that cost.
• The product is defective, damaged, incorrectly supplied or materially different from its description.
• Applicable law requires LuxFyre to pay the return cost.
Customers should use a tracked shipping service and retain the receipt and tracking information until the return and refund are completed.
LuxFyre is not responsible for a return that is lost or damaged before reaching the authorized return location, except where responsibility cannot legally be excluded.
7. DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT PRODUCTS
Inspect your order as soon as reasonably possible after delivery.
If the product arrives damaged, defective, incomplete, incorrectly supplied or materially different from its description, contact hello@luxfyre.com promptly with the order number and clear photographs or video showing the issue.
After reviewing the information, LuxFyre may provide an appropriate solution, which can include:
• Replacement of the affected product or component.
• Repair, where appropriate and legally permitted.
• A partial refund.
• A full refund.
• Authorized return instructions.
Where LuxFyre is responsible for the issue, we will cover reasonable return costs or provide an alternative return solution where required by applicable law.
Reporting an issue promptly helps us investigate the order, but no reporting timeframe in this policy limits a mandatory legal guarantee or other statutory right.
8. PRODUCTS DAMAGED AFTER DELIVERY
LuxFyre is not responsible for damage caused after delivery by:
• Misuse, neglect or accidental damage.
• Failure to follow supplied instructions or warnings.
• Unauthorized modification or repair.
• Excessive loading or use outside the product’s intended purpose.
• Normal wear and tear.
• Airline, carrier, airport-security or baggage-handling damage.
This exclusion does not apply where the damage results from a defect that existed when the product was delivered or where applicable law provides otherwise.
9. NON-RETURNABLE PRODUCTS
The following products may be excluded from voluntary change-of-mind returns where permitted by applicable law:
• Gift cards.
• Personalized or custom-made products.
• Products damaged, altered, washed or used by the customer beyond reasonable inspection.
• Incomplete sets or products missing supplied components.
• Products specifically identified as non-returnable before purchase where such an exclusion is legally permitted.
Products sold at a discount or during a promotion remain eligible for return under this policy unless they were clearly identified as final sale before purchase and applicable law permits that exclusion.
Mandatory rights relating to defective, damaged, incorrectly supplied or non-conforming goods remain unaffected.
10. EXCHANGES
The fastest way to obtain a different product, colour or option is normally to request an eligible return and place a separate order after the return is approved.
Replacement stock is not guaranteed and may become unavailable while a return is being processed.
Where a product is defective, damaged or incorrectly supplied, an exchange or replacement may be offered as an appropriate remedy.
11. REFUNDS
After an authorized return is received, it will be inspected. We will notify you whether the refund has been approved or whether additional information is required.
For returns made under our voluntary 30-day policy, approved refunds are normally issued to the original payment method within 10 business days after inspection.
For qualifying EU or UK statutory cancellations:
• Reimbursement will be processed within the period required by applicable law.
• LuxFyre may withhold reimbursement until the returned goods are received or the customer supplies evidence that they were sent back, where legally permitted.
• The refund includes the product price and the cost of the least expensive standard delivery option offered for the order, where required by law.
• Additional costs resulting from the customer choosing an express or more expensive delivery option are not refundable unless required by law.
After LuxFyre issues a refund, the bank, card issuer or payment provider may require additional time to display the funds in the customer’s account.
Refunds are issued in the original transaction currency. Currency-conversion differences or external bank charges are controlled by the customer’s payment provider and are not charged by LuxFyre.
12. PARTIAL REFUNDS
Where legally permitted, a partial refund may be offered or applied when:
• Only part of an order is affected.
• The customer agrees to keep a product with a minor issue.
• A returned product has lost value because of unnecessary or excessive handling.
• A set is returned incomplete.
• Original components or accessories are missing.
No deduction will be made where prohibited by applicable law.
13. ORIGINAL SHIPPING COSTS
Original shipping costs are normally non-refundable for voluntary change-of-mind returns outside a mandatory statutory cancellation right.
Where EU, UK or other applicable law requires reimbursement of standard outbound delivery costs following a valid cancellation, those costs will be refunded as required.
Premium, express or upgraded delivery charges are refundable only up to the cost of the least expensive standard delivery option offered, unless applicable law requires otherwise.
14. ORDER CHANGES AND CANCELLATIONS BEFORE DISPATCH
Contact hello@luxfyre.com as soon as possible if you need to change or cancel an order.
We cannot guarantee that a change or cancellation will be possible after an order has entered processing, fulfilment or dispatch.
If the order has already been dispatched, the customer may need to follow the applicable return procedure after delivery. Mandatory cancellation and withdrawal rights remain unaffected.
15. REFUSED, UNCLAIMED OR UNDELIVERABLE ORDERS
If an order is returned because the customer refused delivery, failed to collect it or supplied an incomplete or incorrect address, LuxFyre may deduct the actual, reasonable and documented costs caused by the failed delivery or return where permitted by law.
No deduction will be made where the delivery failure was caused by LuxFyre, its fulfilment partner or the carrier, or where applicable law prohibits the deduction.
16. RETURN SHIPPING AND CUSTOMS
Customers must follow the provided return instructions and use the authorized return address.
Do not send returns with cash-on-delivery charges or unexpected import charges unless LuxFyre has agreed to this in writing.
For an international change-of-mind return, the customer is responsible for correctly completing any required return-shipping or customs documentation.
Where the return concerns a defective, damaged or incorrectly supplied product, contact us before shipping so that we can provide the appropriate instructions.
17. LATE OR MISSING REFUNDS
If we have confirmed that a refund was issued but it has not appeared:
• Check the original payment account.
• Contact the card issuer, bank or payment provider.
• Allow the processing time communicated by the payment provider.
If the refund is still missing after completing these steps, contact hello@luxfyre.com with the order number and refund confirmation.
18. CHARGEBACKS AND PAYMENT DISPUTES
Please contact hello@luxfyre.com before opening a payment dispute so that we have an opportunity to investigate and resolve the issue directly.
This request does not prevent a customer from using a lawful chargeback, payment-dispute or consumer-protection procedure.
19. POLICY CHANGES
We may update this Refund Policy when our procedures, products, fulfilment arrangements or applicable legal requirements change.
The version that applied when the order was placed will be considered together with any mandatory rights in force at the relevant time.
20. CONTACT
LuxFyre
Brand: LuxFyre Travel
Email: hello@luxfyre.com
Website: https://luxfyre.com
Return address: Provided after an eligible return request is reviewed and authorized.