Shipping & Delivery

Everything we know about getting your order to you. If your question is not answered here, email contact@luxfyre.com.

Where we ship

[TO CONFIRM: list the countries or regions you ship to, and any you exclude]

Processing time

Orders are prepared for dispatch before they enter the delivery window below. Orders placed on weekends and public holidays begin processing the next working day.

[TO CONFIRM: how many business days between order placed and dispatched]

Delivery estimates

[TO CONFIRM: delivery time per destination — e.g. domestic X–Y business days, international X–Y business days]

All delivery times are estimates, not guarantees. We are not able to control delays caused by carriers, customs processing, or weather and other events outside our control.

Shipping costs

[TO CONFIRM: shipping rates, and whether there is a free-shipping threshold]

Your exact shipping cost is calculated and shown at checkout before you pay, based on your delivery address.

Tracking your order

Once your parcel is dispatched we email you a tracking link. Tracking often takes a day or two to begin updating after the number is issued — this is normal and does not mean the parcel is lost.

Customs, duties and import taxes

Prices shown at checkout do not include customs duties or import taxes unless stated otherwise. For international orders, any duties or taxes charged on arrival are the responsibility of the recipient and are set by your country, not by us.

Wrong address, failed delivery, or a missing parcel

Please check your shipping address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch, but not after.

If tracking shows delivered and you do not have the parcel, check with neighbours and your building's reception first, then contact us and we will open an enquiry with the carrier.

Damaged in transit

Inspect your order when it arrives. If anything is broken — and stone tools can be — photograph the item and the packaging and email contact@luxfyre.com. We will replace or refund it.

See also: Returns & Exchanges and our FAQ.