Contact

Need help with an order or product? Email us at hello@luxfyre.com or use the contact form below.

Before you write

• Where is my order? Check the tracking link in your dispatch email, then see Shipping & Delivery.
• I want to return something. Start on Returns & Exchanges and contact us before sending anything back.
• I have a product question. Include the product name, colour or style and your question so we can help efficiently.

Order support

If you are writing about an order, include your order number and the email address used at checkout. If something arrived damaged, attach clear photographs of the item and packaging.

Product and travel questions

We can help with product details, available variants and normal use. Airline baggage limits and customs requirements vary, so please check the official rules for your itinerary and destination.